GelActive Insoles Extreme Heels

Please note, we currently only deliver to addresses within UK Mainland.

* Postcode exclusions apply
* Orders placed after 2pm GMT will be dispatched next business day

We will also provide you with a tracking number once your order has left our warehouse. This way you will know it is on its way and will be able to track its progress.

Q How does the Express delivery work?
A If you choose our express delivery and place your order before 2pm, your order should arrive in 1-2 working days. Working Day means all days from Monday to Friday, but excludes Saturday and Sunday. For example an order placed before 2pm on Friday will be delivered on Tuesday-Wednesday. Orders placed on Saturday and Sunday will be delivered on Wednesday-Thursday.

Note: we do not offer Express Delivery on Saturdays, Sundays and Bank Holidays.

Q How long do standard deliveries take?
A With our standard delivery we aim to deliver within 2-4 working days.

Q What happens if I am out when delivery is attempted?
A All orders will be delivered to the delivery address you have provided us.
For express orders; In case our carrier cannot deliver your order, two additional delivery attempts will follow. In case our carrier still is not able to deliver your order he will provide you with instructions explaining how or where you can pick up your parcel.
Standard delivery orders will be sent via Royal Mail and will follow your usual local process (typically collection from nearby depot).

Q What happens if I miss the carrier's delivery?
A If you missed the carrier's attempt at delivery, don't worry, you can rearrange delivery for another date by calling the number shown on the card.